Shipping

a. Shipping Availability

Currently, we only offer shipping within North America (United States and Canada). We are working hard to expand our shipping capabilities to other regions in the future.

b. Processing Time

Orders are processed within 2-3 business days. You will receive a confirmation email once your order has been shipped.

c. Shipping Timeframes

Shipping times vary based on your location. Typical delivery estimates are:

  • United States: 3-7 business days after processing

  • Canada: 3-7 business days after processing

Please note that shipping times are estimates and may be subject to delays beyond our control, such as those caused by customs or the shipping carrier.

d. Shipping Costs

Shipping costs will be calculated at checkout based on your location and the shipping method selected.

e. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email so you can monitor your package’s progress.

Returns

At this time, we do not accept returns for any products. All sales are considered final.

However, we understand that unique circumstances may arise. If you believe your situation warrants special consideration, please reach out to us at [Insert Contact Email], and we will review the issue. In certain cases, we may issue a store credit at our discretion.

a. Eligibility for Store Credit

Store credit may be offered under the following circumstances:

  • The product arrives damaged or defective.

  • You received the wrong product in your order.

Please note that the decision to issue store credit is made solely at the discretion of True Origins, and we reserve the right to deny any credit requests.

b. How to Request a Store Credit

To be considered for a store credit, you must:

  • Contact us at returns@trueorigins.ca within 7 days of receiving your order.

  • Provide your order number and a clear description of the issue, including photos if the item is damaged or incorrect.

c. Non-Eligible Situations

  • Change of mind or personal preference.

  • General dissatisfaction not related to product quality or errors.

  • Products that have been used or tampered with.

Contact Us

If you have any questions or concerns regarding our Shipping and Return Policy, please contact us at: hello@trueorigins.ca

Last Updated: October, 2024