Privacy Policy

At True Origins (“we,” “our,” “us”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services (the “Site”). By using the Site, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information from you:

a. Personal Information

When you make a purchase or interact with the Site, we may collect personal information that you provide voluntarily, including:

  • Name

  • Email address

  • Shipping and billing address

  • Payment information (processed securely by third-party payment processors)

  • Phone number

b. Non-Personal Information

We may collect non-personal information about your visit, such as:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Time spent on the Site

  • Referral source

This information helps us analyze trends and improve the user experience on the Site.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To process and fulfill your orders, including sending confirmation emails and shipping updates.

  • To communicate with you regarding customer support or inquiries.

  • To improve the functionality and content of the Site.

  • To send promotional emails, offers, or newsletters (you can opt out at any time).

  • To protect the security of our Site and detect or prevent fraud.

  • To comply with legal obligations.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use the Site. Cookies are small text files stored on your device. You can manage your cookie preferences in your browser settings, but please note that disabling cookies may affect the functionality of the Site.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with third parties in the following instances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping partners, and marketing tools.

  • Legal Obligations: We may disclose your information when required by law or to protect our legal rights, respond to a legal request, or comply with government authorities.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.

  • Correction: You may request that we correct any inaccurate or incomplete information.

  • Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.

  • Opt-Out: You can opt out of receiving promotional emails by following the unsubscribe instructions provided in those emails.

  • Data Portability: You may request to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [Insert Contact Email].

7. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected information from a minor, we will take steps to delete it.

8. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. Please review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

True Origins reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with a new effective date. Your continued use of the Site following any modifications constitutes acceptance of those changes.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: hello@trueorigins.ca

Last Updated: October, 2024